Refund Policy

At Vogueware Solutions, we aim to deliver secure, dependable, and smooth payment services. This Refund Policy outlines the situations in which refunds may be issued, the process for submitting refund requests, and the responsibilities of both users and merchants. Users are encouraged to review this Policy carefully to understand their rights and obligations.

Scope and Applicability

This Policy applies to all individuals and entities using the platform, including:

• Individual customers
• Registered merchants
• Businesses utilizing our payment infrastructure

It covers transactions completed through the following payment methods:

• Credit and debit cards
• Net banking
• UPI
• Digital wallets
• Any additional payment options supported by the platform

Note: Refunds for goods or services offered by merchants are determined exclusively by the merchant and are not regulated by this Policy.

Refund Eligibility Criteria

Refunds may be granted under the following circumstances:

• Duplicate payments or incorrect debits resulting from system or processing errors
• Failed transactions caused by technical problems or banking interruptions
• Excess charges resulting from merchant errors
• Unauthorized transactions verified through fraud investigations
• Incorrect payments caused by technical faults or merchant-side issues
• Order cancellations permitted under the merchant’s return or refund policy

Important: Refund requests initiated by merchants are processed only after formal approval through the merchant dashboard.

Transactions Not Eligible for Refund

Refunds will not be issued for the following situations:

• Platform service fees, setup fees, integration costs, or any other payments made to Vogueware Solutions
• Services already completed, including onboarding, KYC verification, or compliance procedures
• Transactions clearly marked as non-refundable
• Payments that violate platform policies or involve fraudulent activity
• Disputes submitted after deadlines established by regulatory authorities or payment networks
• Requests made without adequate supporting documentation

Fees and Adjustments

• Service fees, setup charges, integration costs, and convenience fees are typically non-refundable, except in cases of verified internal system errors.
• Refunds arising from merchant disputes may be adjusted to reflect any fees that were previously applied.

Procedure for Requesting a Refund

Users requesting a refund must follow these steps:

• Contact us at info@voguewaresolutions.com or submit a support ticket through the platform dashboard
• Provide complete transaction information, including transaction ID, date, amount, payment method, and reason for the request
• Attach supporting documents such as screenshots, confirmation emails, or communication with the merchant
• Respond promptly to any requests for additional verification or clarification

Refund Processing Timeframe

• Once approved, refunds are typically initiated within 5–7 business days.
• The time required for funds to appear in the user’s account depends on the bank, card issuer, or payment service provider.
• Updates regarding refund status are communicated through email or SMS.
• Processing delays may occur due to merchant policies, banking procedures, or third-party intermediaries.

Chargebacks and Payment Reversals

Initiating a dispute with a bank or card issuer triggers the chargeback process.

• Vogueware Solutions coordinates with the merchant and may request additional documentation to evaluate the claim.
• If the chargeback decision favors the user, the refund is processed, and any associated penalties or fees are borne by the merchant.

Taxes and Deductions

• Tax refunds, including GST, are issued only when legally permissible.
• Administrative or third-party processing charges may apply and will be communicated at the time the refund is issued.

Merchant Responsibilities

Merchants are responsible for managing refund requests related to the products or services they provide. Vogueware Solutions processes refunds only after receiving authorization from the merchant, except in cases involving confirmed platform errors or verified fraudulent transactions.

Merchants are required to:

• Maintain clear, transparent, and easily accessible refund policies
• Cooperate fully during investigations and dispute resolution processes
• Understand that failure to comply may result in delayed settlements or temporary suspension from the platform

Policy Updates

This Refund Policy may be revised periodically to reflect updates in legal requirements, operational practices, or industry standards.

• Updated versions will include a revised “Last Updated” date
• Continued use of the platform after updates indicates acceptance of the revised Policy

Contact Information

For questions, clarification, or assistance related to refunds, please contact: info@voguewaresolutions.com.